Connectify

If you're in the quest for top-tier customer support, look no further. “Connectify” is your solution to streamline team-customer communication. It is the ultimate tool when it comes to enhancing customer support. Connectify offers the power to communicate and elevate your customer service game seamlessly. Behind its brilliance is the WebOsmotic tech team.

Industry

Customer Support and Communication

Country

USA

Project Summary

Our journey with the Connectify project was initiated with a primary focus on mobile application development, which was successfully met with approval and satisfaction from the client. This positive collaboration led to a significant challenge—replacing the pusher.js backend. Concurrently, the client expanded the team by hiring an additional resource for front-end application development. Our partnership with this client has spanned over three years, and a series of complex challenges and extensive research and positive development efforts have consistently marked the project.

Services

Frontend Development

Web Development

Backend Development

Mobile Development

Technology

Challenges
Deliverables
Conclusion

The Connectify project posed several challenges:

Adapting an existing Backbone.js web app into a mobile application demanded extensive development for cross-platform consistency.
Replacing Pusher.js with Socket.io for server-side functionality, including private and public channels and multi-server socket management, posed intricate challenges.
Crafting a tailored client-side SDK for server access, authorization, and room entry demanded meticulous design and execution.
Ensuring scalability to handle numerous socket clients while maintaining real-time efficiency was a critical task.
Establishing a WebRTC connection between two different systems on different network environments or using a VPN.

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The project delivered a range of essential components:

Proving Pusher.js interchangeability with a custom server in real-time.
Crafting a ReactJS web app with real-time analytics, profiles, and an admin portal.
Developing the "pipes server" using Socket.io, supporting presence, private, and public channels with Redis pub-sub.
Building a custom Pipe SDK for client-side server integration.
Crafting a native React Mobile app with server interaction using the Pipe SDK.
Integrating Azure Media Service for cross-platform audio and video distribution and transcript generation.
Successfully established the WebRTC which connects two systems on different network environments.

Discuss Your Project

Connectify is a feature-rich customer support application designed to streamline communication and provide real-time analytics. The project involved significant development efforts, including the creation of a new UI, a mobile app, and various web applications. Challenges related to scalability, pusher.js replacement, and SDK development were successfully overcome. This project demonstrated Webosmotic's expertise in developing real-time data messaging applications and custom library packages suitable for both web and mobile platforms.

Discuss Your Project

Challenges

The Connectify project posed several challenges:

Adapting an existing Backbone.js web app into a mobile application demanded extensive development for cross-platform consistency.
Replacing Pusher.js with Socket.io for server-side functionality, including private and public channels and multi-server socket management, posed intricate challenges.
Crafting a tailored client-side SDK for server access, authorization, and room entry demanded meticulous design and execution.
Ensuring scalability to handle numerous socket clients while maintaining real-time efficiency was a critical task.
Establishing a WebRTC connection between two different systems on different network environments or using a VPN.

Discuss Your Project

Deliverables

The project delivered a range of essential components:

Proving Pusher.js interchangeability with a custom server in real-time.
Crafting a ReactJS web app with real-time analytics, profiles, and an admin portal.
Developing the "pipes server" using Socket.io, supporting presence, private, and public channels with Redis pub-sub.
Building a custom Pipe SDK for client-side server integration.
Crafting a native React Mobile app with server interaction using the Pipe SDK.
Integrating Azure Media Service for cross-platform audio and video distribution and transcript generation.
Successfully established the WebRTC which connects two systems on different network environments.

Discuss Your Project

Conclusion

Connectify is a feature-rich customer support application designed to streamline communication and provide real-time analytics. The project involved significant development efforts, including the creation of a new UI, a mobile app, and various web applications. Challenges related to scalability, pusher.js replacement, and SDK development were successfully overcome. This project demonstrated Webosmotic's expertise in developing real-time data messaging applications and custom library packages suitable for both web and mobile platforms.

Discuss Your Project