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Alpino Boosts Customer Retention with WebOsmotic-Designed Membership Program

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Project Summary

Alpino is a pioneering D2C brand from Surat, Gujarat, renowned across the nation for its high-quality peanut butter and other peanut-based products. As one of the first few brands from Surat to gain pan-India recognition, Alpino is on a mission to make India fall in love with peanuts.They transform good quality peanuts into delicious and nutritious foods that provide essential protein. By doing so, Alpino is not only enhancing the dietary habits of their customers but also contributing to a healthier lifestyle for the nation. Their products are a favorite among bodybuilders and national-level athletes.Alpino also garnered national attention by presenting their products on Shark Tank India, Season 1. Their innovative approach and dedication to quality were appreciated by all the sharks. Through their efforts, Alpino is not only providing top-notch health foods but also raising awareness and driving positive change in the fitness community.”

Access
Industry
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D2C
Country
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India
Service
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UI/UX Design
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Web Development
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Web Maintenance
Technology
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Shopify

Goals, Final Analysis & Consultation Summary

Challenges

Deliverables

Conclusion

Alpino, while being a beloved brand for peanut-based health foods, faced significant challenges in retaining customers. They recognized the need to deepen their engagement with customers and encourage repeat visits to their website. Soon they realised that that social media ads alone were not generating the desired outcomes. The ads demanded high expenditure for higher sales, and their sales funnel resembled a leaky bucket, with potential customers slipping away before making repeat purchases.

Alpino wanted a long-term and sustainable solution that could fix the leaky bucket in their sales funnel, encourage repeat visits to their website and improve overall customer engagement.

After thoroughly understanding Alpino’s needs, we crafted a tailored solution to help Alpino achieve their objectives. We recommended launching an exclusive membership program with a range of enticing benefits: free gifts, loyalty points, birthday treats, free shipping, and more. The idea was simple: the more customers shopped, the more rewards they received.

The program was so enticing that more and more customers wanted to become Alpino members. For regular peanut butter eaters and fitness-freaks, joining was a no-brainer. This strategic membership program also encouraged customers to return to Alpino’s website repeatedly. The program was designed to cultivate customer loyalty, encouraging every member to make 3-6 purchases within the next year. By providing great rewards, Alpino fixed their leaky bucket, ensuring that customers kept coming back.

The program delighted customers with free gifts and birthday treats, that significantly boosted engagement. Customers enjoyed earning points and looked forward to redeeming them for future purchases, which strengthened their loyalty to the brand.

WebOsmotic had the privilege to execute this program end-to-end for Alpino, from ideation to implementation. Collaborating with Alpino’s brilliant founders, who are both young and visionary, was an inspiring journey. Their forward-thinking mindset and enthusiasm fueled the project’s success.

Now, along with the great peanut-based products, Alpino also has a great membership program that is loved by their members.

The membership program significantly increased customer loyalty, as members eagerly returned 3-6 times throughout the year to earn and redeem rewards. This consistent engagement translated into substantial revenue growth, with the membership program generating 30,00,000 INR within the first year of its launch.

Members were delighted with the free gifts and other rewards, which not only enhanced their shopping experience but also encouraged them to spread the word. Many customers recommended the program to their friends, further expanding Alpino’s loyal customer base. The sense of community and the continuous incentives kept customers excited and invested in the brand.

The success of the program not only solidified their existing customer base but also attracted new members, creating a dedicated and enthusiastic community of peanut butter lovers.

WebOsmotic helped us develop and implement the membership program for Alpino. We’ve seen a huge increase in customer loyalty and engagement. Our members love the rewards and free gifts, and we’ve generated significant additional revenue.

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Chetan KananiCo Founder

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